1. Eligibility for Returns

  • Items may be returned within 30 days of receiving the order.

  • Returned products must be unused, undamaged, and in their original packaging.

  • Certain items such as intimate wear, customized products, or final sale items are not eligible for return.

2. Return Request Process

  • Customers must submit a return request within the 30-day period.

  • Once approved, you will receive instructions for shipping the product back to us.

3. Condition of Returned Items

  • Products must include all original tags, accessories, and protective packaging.

  • Items showing signs of wear, alteration, or damage caused by misuse will not be accepted.

4. Return Shipping Costs

  • Customers are responsible for return shipping fees unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping method to ensure safe delivery.

5. Refund Processing Time

  • Refunds will be processed within 7 business days after we receive and inspect the returned item.

  • Refunds are issued to the original payment method used during checkout.

6. Possible Refund Delays

Refund completion may be delayed due to factors beyond our control, including:

  • Bank processing times and interbank settlement rules.

  • Payment gateway security checks or fraud prevention measures.

  • National holidays, banking cut-off times, or regulatory reviews.

7. Exchange Policy

  • Direct exchanges are not available at this time.

  • Customers may return the original item and place a new order separately.

8. Damaged or Defective Items

  • If you receive a defective or damaged product, please contact us immediately.

  • We will provide either a replacement (if available) or a full refund.

9. Contact Information

  • For all return-related questions, please contact our customer service team at {{storeConfig.service_email}}.

  • Our team will guide you through the return process and provide any additional support.