1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next working day.

  • You will receive an email confirmation once your order has been dispatched.

2. Shipping Timeframe

  • Standard delivery typically takes 7–15 business days depending on your location.

  • Shipping times are estimates and not guaranteed.

  • Expedited shipping (if available) may reduce delivery time.

3. Shipping Destinations

  • We currently ship to over 125 countries worldwide.

  • Available shipping regions are displayed at checkout.

  • Some remote or restricted areas may not be serviceable.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on destination and weight.

  • Certain promotions may offer free shipping on selected orders.

  • Customers can review shipping costs before finalizing payment.

5. Address Accuracy

  • Customers must provide a complete and accurate address, including postal/ZIP code.

  • Incorrect or incomplete information may result in delays or failed delivery.

  • We are not responsible for orders lost due to incorrect address details.

6. Tracking Information

  • Once shipped, a tracking number will be provided via email.

  • Tracking may take 24–48 hours to update in the carrier’s system.

  • Customers can follow shipment progress online.

7. Customs and Duties

  • International orders may be subject to customs fees, import taxes, or duties.

  • These charges are the customer’s responsibility and are not included in product or shipping costs.

  • Customs clearance may cause additional delays.

8. Shipping Restrictions

  • Some products may not be shipped due to local import regulations.

  • Orders containing restricted items may be canceled or adjusted.

  • Customers are encouraged to check their local laws before ordering.

9. Delivery Attempts

  • Carriers usually attempt delivery at least twice.

  • If unsuccessful, the package may be held at a local facility for pickup.

  • Unclaimed packages may be returned to us, and re-shipping fees may apply.

10. Delays Beyond Our Control

Shipping times may be affected by factors outside our responsibility, including:

  • Weather conditions such as storms, floods, or natural disasters.

  • Pandemic or health-related restrictions impacting transportation.

  • Customs inspections or border clearance delays.

  • Remote or rural delivery locations requiring additional transit time.

  • Carrier operational issues, strikes, or holiday backlogs.

11. Order Changes After Shipping

  • Once shipped, we cannot change the shipping address.

  • Customers must contact the carrier directly to request redirection if possible.

  • Additional fees may apply for such changes.

12. Lost or Stolen Packages

  • If your package is marked as delivered but not received, please contact the carrier.

  • We are not liable for packages stolen after confirmed delivery.

  • Customers may file a claim with the shipping provider for compensation.

13. Damaged Packages

  • If you receive a damaged parcel, please document it with photos immediately.

  • Contact our support team within 48 hours of delivery.

  • We will assist with claims and provide replacements or refunds where applicable.

14. Split Shipments

  • Orders containing multiple items may be shipped separately.

  • Customers will receive tracking numbers for each package.

  • This ensures faster delivery of available items.

15. Contact Information

  • For questions regarding shipping, please contact us at {{storeConfig.service_email}}.

  • Our team will respond as soon as possible to assist with your request.